Refund Policy
Our refund and cancellation policy
Last updated: December 2024
Refund Eligibility
✅ Eligible for Refund
- • Quality issues with delivered meals
- • Wrong order delivered
- • Meals not delivered within scheduled time
- • Cancellation made 24+ hours before delivery
- • Service unavailable in your area
❌ Not Eligible for Refund
- • Cancellation made less than 24 hours before delivery
- • Customer not available to receive delivery
- • Change of mind after meal preparation has started
- • Meals already consumed
- • Dietary preferences not communicated in advance
Refund Process
Contact Us
Reach out via WhatsApp or phone within 24 hours of the issue
Issue Review
Our team will review your case and may request photos or additional details
Resolution
We'll provide a replacement meal or process a refund within 2-3 business days
Refund Processing
Approved refunds are processed to your original payment method
Cancellation Policy
24+ Hours Notice
Full refund available for cancellations made 24 hours or more before delivery
12-24 Hours Notice
50% refund available as ingredients may already be purchased
Less than 12 Hours
No refund available as meal preparation has likely started
Emergency Situations
Special consideration for genuine emergencies (case-by-case basis)
Refund Timeline
Business Days
Issue review and approval
Business Days
Refund processing
Business Days
Bank processing time
🌟 Our Quality Guarantee
We're committed to providing fresh, delicious meals. If you're not satisfied with the quality of your meal, we'll make it right with a replacement or refund.
- • Fresh ingredients sourced daily
- • Hygienic preparation and packaging
- • Temperature-controlled delivery
- • 100% satisfaction guarantee
Need a Refund?
Contact our customer support team to initiate a refund request. We're here to help!