Terms of Use
Terms and conditions for using our service
Last updated: December 2024
Acceptance of Terms
By using Mealzee's services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.
Our Services
What We Provide
- • Fresh, home-cooked meal delivery services
- • Customizable meal plans and dietary options
- • Regular delivery to your specified address
- • Customer support and order management
Your Responsibilities
Accurate Information
Provide correct delivery address and contact details
Timely Payment
Make payments as per agreed terms and schedule
Availability
Be available to receive deliveries during scheduled times
Respectful Conduct
Treat our delivery staff and support team with respect
Order & Delivery Terms
Order Confirmation
Orders are confirmed via WhatsApp or phone call
Delivery Schedule
Meals are delivered according to your selected plan and timing
Modifications
Order changes must be made at least 24 hours in advance
Missed Deliveries
Please inform us if you won't be available for delivery
Prohibited Uses
You may not use our services for:
- • Any unlawful or fraudulent purposes
- • Reselling or redistributing our meals
- • Providing false information or impersonating others
- • Interfering with our service operations
- • Violating any applicable laws or regulations
Limitation of Liability
While we strive to provide the best service possible, we cannot guarantee:
- • Uninterrupted service availability
- • Exact delivery times (though we aim to be punctual)
- • Suitability for all dietary restrictions or allergies
- • Liability for damages beyond the cost of the meal
Referral Program Terms
₹499 Referral Reward Program
How it Works:
- • Share your unique referral code with friends and family
- • When they sign up using your code, you receive ₹499 in pending earnings
- • Pending earnings are confirmed only after your referred friend pays their complete first month bill
- • Confirmed earnings are automatically deducted from your next month's food bill
Important Conditions:
- • Referral rewards are only credited after the referred person completes their full month payment
- • Partial payments or cancelled subscriptions do not qualify for referral rewards
- • Referral earnings cannot be withdrawn as cash - they are only applicable as bill deductions
- • Maximum referral limit may apply per month (subject to program terms)
- • Mealzee reserves the right to modify or terminate the referral program at any time
- • Fraudulent referrals or gaming the system will result in account suspension
Note: Referral earnings are processed within 7 business days after your friend's successful monthly payment. You will receive a notification when earnings are confirmed and applied to your account.
Changes to These Terms
We may update these terms from time to time. We will notify you of any significant changes via WhatsApp or email. Continued use of our services after changes constitutes acceptance of the new terms.
Questions About Terms?
If you have any questions about these terms of use, please contact us.